Frequently Asked Questions

My event attributes have changed. What should I do?

If your event has changed but you have not sold any tickets yet, simply update your event details accordingly and inform your audience of the changes.

However, if any major attributes of your event, such as the date, location, venue, performer, etc., have changed and you have already sold some tickets, please take the following steps as soon as possible. Please note that there will be additional charges for the additional assistance (ticket transfer, seat map re-generation, response to dispute/refund cases, etc.) you need throughout this process:

  1. Stop ticket sales for the original event to prevent further transactions.
  2. Publicize the updated event details.
  3. Inform ticket holders about their options: they can request a refund or keep their tickets for the rescheduled event. Offering a free upgrade to existing ticket holders may encourage them to keep their tickets.
  4. Provide detailed instructions to EventYab on how to map tickets from the old event to the new one.
  5. EventYab will generate new tickets based on your instructions and distribute them accordingly.