If you need to postpone your event, follow these steps:

1. Update Event Details:

• • Make sure all time-related information, such as event start and end times, sales durations, and coupon validity, reflects the new schedule.
  • Change the event status to "postponed" to update the title automatically.

2. Notify Ticket Holders:

• • Provide us with the content for the email, and we'll promptly notify all ticket buyers about the event postponement.
  • Offer ticket holders two options: a full refund by a specific due date or retaining their tickets for the rescheduled event.

3. Cover Associated Fees:

• • Adhering to EventYab's ticket sale policy, you, as the organizer, are responsible for covering all fees, including PayPal payment processing fees, service charges, and a $5.00 CAD refund processing fee per transaction.
  • Consider offering incentives to ticket buyers to retain their tickets, such as seat upgrades or photo opportunities with performers, to enhance attendee satisfaction.

4. Provide Required Information:

• • If you prefer, we can handle this on your behalf:
    • Let us know the updated event date.
    • Send us the new event poster.
    • Inform us of the due date for accepting refunds, as we need to offer a refund option by this date according to our terms of use.