Frequently Asked Questions

What happens when I cancel my event?

We understand your decision to cancel your event, and as a result, ticket sales for your event will be promptly discontinued. You can halt the sale from your end using the available organizer options, or you can inform us to do it on your behalf. It is important to be aware that you are responsible for the costs associated with refunding the purchased tickets, which includes the face value of the tickets, the PayPal fee, the EventYab service fee, and a refund processing fee (usually in an amount of $5.00 CAD per transaction). To initiate the refund process, you can expect to receive an invoice by the end of the week following your cancellation notice. Your cooperation is greatly appreciated.

For more information on your responsibilities for the canceled event, please read Section 11 of EventYab TICKET SALES TERMS OF USE AND AGREEMENT here.