When you cancel your event, several steps shall be taken to manage the process effectively:

1. Discontinuation of Ticket Sales: We promptly cease ticket sales for your event. You can either stop sales from your end using organizer options or request us to do it on your behalf.
2. Updated Event Information: Please provide updated information indicating that the event has been canceled, along with a new poster reflecting this change.
3. Email Notification Content: We need the content for an email to inform all ticket holders about the cancellation and refund process.
4. Cost Responsibility: Please note that you are responsible for the costs associated with refunding purchased tickets. This includes the face value of the tickets, PayPal fees, EventYab service fees, and a refund processing fee (typically $5.00 CAD per transaction).
5. Initiating Refunds: To initiate the refund process, you can expect to receive an invoice by the end of the week following your cancellation notice. Your cooperation in this process is greatly appreciated.

For more information on your responsibilities for the canceled event, please read Section 11 of EventYab TICKET SALES TERMS OF USE AND AGREEMENT here.