Frequently Asked Questions

Please contact the event organizer if you are looking for more information about the event of your interest. You can find the event organizer’s contact info on the event page.
 
EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.

In addition to the face value of the ticket, you will be charged for the following fees:

EventYab Service Fee: It is a variable fee that we charge for issuing the ticket. It depends on the face value of the ticket as well as the features and services that we provide to the event organizers and their customers.

PayPal Fee: It is a variable fee that PayPal charges for payment processing the transaction. It depends on the face value of the ticket as well as the country and currency of the event. 

For more info, please visit https://eventyab.com/fees.

EventYab Service Fee: It is a variable fee that we charge for issuing the ticket. It depends on the face value of the ticket as well as the features and services that we provide to the event organizers and their customers.

PayPal Fee: It is a variable fee that PayPal charges for payment processing the transaction. It depends on the face value of the ticket as well as the country and currency of the event.

Refund Fee: It is a flat fee (usually around $5.00 CAD) that we charge for providing refund request services, including answering to organizers and ticket buyers, conducting monetary actions to revert the payment, canceling the tickets, updating the sales record, etc.

It is up to the event organizer to choose who pays for which fees, though as a rule of thumb, if the reason behind the refund request is not the organizer's fault (such as event cancelation or postponement, not providing the promised services, etc.) it is customary that the ticket buyer pays for all the fees.

For complete information, please visit Ticket Sale Policy: https://eventyab.com/web/TOS/Eventyab-TermsOfUse-TicketSale.pdf

It means that those seats/tables are already sold or not avilable for online sale at the moment by the event organizer's decision. Please note that it is the event organizer's decision to choose which seats/tables should be available for the online sale. For more info, please contact the event organizer using the contact info provided on the event details page.

We are sorry to hear that you are having a technical issue. We really appreciate the time and effort you put into reporting the issue. Please email the technical issue to Support@EventYab.com. Our technical team will review your report and will be in touch with you soon. Our culture is driven by our most valued asset – our customers – who collaborate with us to make EventYab work better.
We are sorry to hear that. If you have any difficulty with the payment of your ticket(s), please contact Support@EventYab.com and report the issue. Our team will review your report and will be in touch with you soon. Our culture is driven by our most valued asset – our customers – who collaborate with us to make EventYab work better.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.

Event organizers usually sell their tickets non-refundable and non-exchangeable. You may submit your official refund request by using the Refund Request button on EventYab's homepage footer or the following link for the organizer's approval and processing:

Please note that EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.
Sold tickets with finalized transactions in PayPal are not changable. If you ever decide to cancel your current tickets and buy new ones, you may submit your official refund request by using the Refund Request button on EventYab's homepage footer or the following link for the organizer's approval and processing:  
Please note that EventYab is an independent company providing ticketing services for event organizers and venues. EventYab is not affiliated with any event organizers or others providing services or events for which tickets are purchased. EventYab is solely acting as an intermediary between producer and ticket purchaser for specific events. EventYab assumes no liability incidental to the event for which tickets are sold or purchased.

Don't worry! There are multiple ways that you can retreive your tickets. That's the good thing about electronic tickets, they never get lost!

1- Log in to EventYab and go to your profile. You can see your entire purchase history and download your tickets (https://eventyab.com/profile/history).

2- Search for EventYab in your inbox. Use the link or attachment to download your tickets. Make sure you are searching in the email that you provided at chekout.

3- Search for PayPal in your inbox. Make sure you are searching in the email that you provided at payment. Find the PayPal receip. There is a link in your receipt that you can use to download your tickets.

4- Send an email to Support@EventYab.com, and provide as much info as you can (event title and date, your complete name, your email address, etc.). The support team will review your request and get back to you soon.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.

We provide a wide variety of services, which are cutomizable to your needs. Please visit our Features and Services page for more information:

https://eventyab.com/fees

You can create your event in just a few simple steps. Please review the Create Event section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

You can add tickets to your event in just a few simple steps. Please review the Ticket Management section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

You can setup coupon (discounted tickets) for your event in just a few simple steps. Please review the Coupon Management section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

Absolutely! Not only you will be notified via emails when there is a new purchase, you can monitor your event sale live via SALES REPORT option available under your REPORTS menu on your event details page. Please review the Financial Management & Reports section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf

If you need more help, please contact Support@EventYab.com.

Payments will be automatically transferred to your account on the following Wednesday after your event's end date. If you prefer an expedited payment, please visit our Features and Services page:

https://eventyab.com/fees

You can use any app that reads QR codes, including your smartphone camera, and scan the QR code on the tickets. A link will pop-up on your screen that leads you to the check-in/-out page. Make sure that you are logged-in on the site to access the check-in/-out page as the organizer.

Alternatively, you can go to your Sales Report page and check-in/-out your event attendees.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.
Please visit our services and fees page or contact our sales department at sales@eventyab.com. Please send your inquiry with this subject: Sales related question.

Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.