Frequently Asked Questions
In addition to the face value of the ticket, you will be charged for the following fees:
EventYab Service Fee: It is a variable fee that we charge for issuing the ticket. It depends on the face value of the ticket as well as the features and services that we provide to the event organizers and their customers.
PayPal Fee: It is a variable fee that PayPal charges for payment processing the transaction. It depends on the face value of the ticket as well as the country and currency of the event.
For more info, please visit https://eventyab.com/fees.
EventYab Service Fee: It is a variable fee that we charge for issuing the ticket. It depends on the face value of the ticket as well as the features and services that we provide to the event organizers and their customers.
PayPal Fee: It is a variable fee that PayPal charges for payment processing the transaction. It depends on the face value of the ticket as well as the country and currency of the event.
Refund Fee: It is a flat fee (usually around $5.00 CAD) that we charge for providing refund request services, including answering to organizers and ticket buyers, conducting monetary actions to revert the payment, canceling the tickets, updating the sales record, etc.
It is up to the event organizer to choose who pays for which fees, though as a rule of thumb, if the reason behind the refund request is not the organizer's fault (such as event cancelation or postponement, not providing the promised services, etc.) it is customary that the ticket buyer pays for all the fees.
For complete information, please visit Ticket Sale Policy: https://eventyab.com/web/TOS/Eventyab-TermsOfUse-TicketSale.pdf
It means that those seats/tables are already sold or not avilable for online sale at the moment by the event organizer's decision. Please note that it is the event organizer's decision to choose which seats/tables should be available for the online sale. For more info, please contact the event organizer using the contact info provided on the event details page.
Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.
Event organizers usually sell their tickets non-refundable and non-exchangeable. You may submit your official refund request by using the Refund Request button on EventYab's homepage footer or the following link for the organizer's approval and processing:
Don't worry! There are multiple ways that you can retreive your tickets. That's the good thing about electronic tickets, they never get lost!
1- Log in to EventYab and go to your profile. You can see your entire purchase history and download your tickets (https://eventyab.com/profile/history).
2- Search for EventYab in your inbox. Use the link or attachment to download your tickets. Make sure you are searching in the email that you provided at chekout.
3- Search for PayPal in your inbox. Make sure you are searching in the email that you provided at payment. Find the PayPal receip. There is a link in your receipt that you can use to download your tickets.
4- Send an email to Support@EventYab.com, and provide as much info as you can (event title and date, your complete name, your email address, etc.). The support team will review your request and get back to you soon.
Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.
We provide a wide variety of services, which are cutomizable to your needs. Please visit our Features and Services page for more information:
You can create your event in just a few simple steps. Please review the Create Event section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf
If you need more help, please contact Support@EventYab.com.
You can add tickets to your event in just a few simple steps. Please review the Ticket Management section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf
If you need more help, please contact Support@EventYab.com.
You can setup coupon (discounted tickets) for your event in just a few simple steps. Please review the Coupon Management section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf
If you need more help, please contact Support@EventYab.com.
Complimentary tickets are handled by EventYab’s support team. For each event, the first 10 complimentary tickets are provided free of charge and can be distributed at no cost. If you need more than 10 tickets, additional ones will incur a service fee, equal to the service fee for that specific event.
To request complimentary tickets, email support@eventyab.com with your event details, and the support team will assist with the process.
Absolutely! Not only you will be notified via emails when there is a new purchase, you can monitor your event sale live via SALES REPORT option available under your REPORTS menu on your event details page. Please review the Financial Management & Reports section of EventYab's Guidebook: https://eventyab.com/web/docs/guidebook.pdf
If you need more help, please contact Support@EventYab.com.
Payments will be automatically transferred to your account on the following Wednesday after your event's end date. If you prefer an expedited payment, please visit our Features and Services page:
When you cancel your event, several steps shall be taken to manage the process effectively:
- Discontinuation of Ticket Sales: We promptly cease ticket sales for your event. You can either stop sales from your end using organizer options or request us to do it on your behalf.
- Updated Event Information: Please provide updated information indicating that the event has been canceled, along with a new poster reflecting this change.
- Email Notification Content: We need the content for an email to inform all ticket holders about the cancellation and refund process.
- Cost Responsibility: Please note that you are responsible for the costs associated with refunding purchased tickets. This includes the face value of the tickets, PayPal fees, EventYab service fees, and a refund processing fee (typically $5.00 CAD per transaction).
- Initiating Refunds: To initiate the refund process, you can expect to receive an invoice by the end of the week following your cancellation notice. Your cooperation in this process is greatly appreciated.
For more information on your responsibilities for the canceled event, please read Section 11 of EventYab TICKET SALES TERMS OF USE AND AGREEMENT here.
If your event has changed but you have not sold any tickets yet, simply update your event details accordingly and inform your audience of the changes.
However, if any major attributes of your event, such as the date, location, venue, performer, etc., have changed and you have already sold some tickets, please take the following steps as soon as possible. Please note that there will be additional charges for the additional assistance (ticket transfer, seat map re-generation, response to dispute/refund cases, etc.) you need throughout this process:
- Stop ticket sales for the original event to prevent further transactions.
- Publicize the updated event details.
- Inform ticket holders about their options: they can request a refund or keep their tickets for the rescheduled event. Offering a free upgrade to existing ticket holders may encourage them to keep their tickets.
- Provide detailed instructions to EventYab on how to map tickets from the old event to the new one.
- EventYab will generate new tickets based on your instructions and distribute them accordingly.
If you need to postpone your event, follow these steps:
1. Update Event Details:
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- Make sure all time-related information, such as event start and end times, sales durations, and coupon validity, reflects the new schedule.
- Change the event status to "postponed" to update the title automatically.
2. Notify Ticket Holders:
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- Provide us with the content for the email, and we'll promptly notify all ticket buyers about the event postponement.
- Offer ticket holders two options: a full refund by a specific due date or retaining their tickets for the rescheduled event.
3. Cover Associated Fees:
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- Adhering to EventYab's ticket sale policy, you, as the organizer, are responsible for covering all fees, including PayPal payment processing fees, service charges, and a $5.00 CAD refund processing fee per transaction.
- Consider offering incentives to ticket buyers to retain their tickets, such as seat upgrades or photo opportunities with performers, to enhance attendee satisfaction.
4. Provide Required Information:
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- If you prefer, we can handle this on your behalf:
- Let us know the updated event date.
- Send us the new event poster.
- Inform us of the due date for accepting refunds, as we need to offer a refund option by this date according to our terms of use.
- If you prefer, we can handle this on your behalf:
For domestic transfers within Canada, E-Transfer incurs a fee of $1.50 CAD per email transfer, while Direct Deposit comes at a cost of $0.85 per bank deposit.
When it comes to international transfers, PayPal applies a fee of $4.99 CAD per transaction. On the other hand, Wire Transfer starts at $45.00 CAD per international transfer, with the possibility of additional fees based on specific circumstances. For more comprehensive information regarding international transfers, please reach out to our support team at support@EventYab.com.
EventYab takes pride in offering convenient ticket scanning services in major event hubs across Canada, including Toronto, Montreal, Vancouver, Calgary, and more. For the most current information, reach out to our dedicated customer support team at Support@EventYab.com.
Alternatively, you have the option to take control of the ticket scanning process yourself at no cost. Simply download the EventYab Organizer App from the Google Play or the App Store on your mobile device and follow the straightforward steps. To streamline the checking process, consider granting access to assistants who can efficiently handle ticket scanning on your behalf or work alongside you. To learn more about providing access to ticket checkers, refer to this tutorial for detailed instructions.
To efficiently scan tickets at the door, follow these steps:
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Sign up for an account at EventYab.com: Create an account on EventYab.com to get started as a ticket scanner.
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Request access from the event organizer: Ask the event organizer to grant your account access for ticket scanning. For detailed instructions on providing access to ticket scanners, refer to this tutorial available on EventYab.com.
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Download and install EventYab Organizer App: Visit the Google Play or the App Store on your mobile device to download and install the EventYab Organizer App. Follow the simple on-screen instructions for a smooth installation process.
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Sign in to the app and start scanning tickets: Open the EventYab Organizer App, sign in with your account credentials, and follow the provided instructions to begin scanning tickets efficiently at the event entrance.
To get started, please make sure to select the appropriate promotional package for your event. Afterward, email us (support@EventYab.com) your video clip or promotional image (e.g., poster) that you'd like us to use for promoting your event. For details on our service fees related to Social Media Paid Advertisement Setup, please visit https://eventyab.com/fees.
Please email your inquiry to Support@EventYab.com. The EventYab customer support will get back to you soon. We appreciate your patience.